Contact

Last updated: 26 October 2026

For questions about products, orders, payments, delivery, returns, refunds or general support, contact us using the details below.

Customer support

For questions about an existing order, please include your name, order number and the email address used at checkout.

Support hours

Monday to Friday, 9:00 to 17:00 UK time (GMT/BST). Closed weekends and UK public holidays. We aim to reply within 1 working day.

Business information

  • Trading name: Lavafor
  • Legal name: VULKOORA LLC
  • Legal form: Limited Liability Company (Wyoming, United States)
  • Registration number (Wyoming Secretary of State): 2026-002114506
  • Registered and principal office address: 5830 E 2nd St, Ste 7000 #39524, Casper, WY 82609, United States
  • Website: https://lavafor.com

Our registered address is not a returns address. Please do not send products to it. The correct returns address is given by email when you start a return.

Never send full card numbers, card security codes, bank PINs or passwords by email, phone or through the contact form.