Last updated: 25 October 2026
1. Accepted payment methods
Only the payment methods shown at checkout are available for your order. Depending on your device and our payment providers, they may include Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal.
2. Payment providers
Payments are processed securely by the payment providers shown at checkout. They process payments under their own terms and privacy notices.
3. Security
Checkout uses encrypted connections and secure payment gateways. We never see or store your full card number or security code. Never send payment details by email, chat or social media.
4. Prices and currency
All prices are shown and charged in pounds sterling (GBP, £) and include UK VAT. Before you pay, checkout shows the product prices, any discounts, delivery charges and the total payable. We will not add any fee after you pay.
5. Bank fees
We do not charge a fee for using any accepted payment method. Your bank may charge its own fees, such as for currency conversion if your card is not in GBP. We do not receive or control these.
6. Authorisation
By paying, you confirm that you are authorised to use the payment method and that your details are accurate. Your bank may ask you to verify the payment (for example with 3-D Secure). Payment is taken when you place your order.
7. Failed or declined payments
If a payment fails, check your details, complete any verification, try another method or contact your bank. Contact us if the problem continues.
8. Duplicate charges
Several payment attempts can create temporary authorisations, which normally disappear within a few days. If you believe you were charged twice, contact us with your order number and the payment date and amount.
9. Billing descriptor
If you do not recognise a charge from us on your statement, contact us with the date and amount before raising it with your bank.
10. Fraud prevention
We may ask for information to verify an order, and may cancel orders that appear fraudulent. If a paid order is cancelled, you will be refunded in full to your original payment method.
11. Refunds
Refunds are handled under our Return and Refund Policy and are paid to your original payment method.
12. Payment disputes
Please contact support@lavafor.com before raising a chargeback so we can help. This does not affect your right to dispute an unauthorised or incorrect payment with your bank.