FAQ

Last updated: 26 October 2026

Which mat is right for me?

Everyday practice: the Classic Mat, 5 mm with a grippy PU surface.
Hot yoga, Vinyasa or Ashtanga: the Arc Grip Mat. Its PU top grips better as you warm up.
Eco-minded: the Cork Mat, natural cork on a latex-free base.
Always on the move: the Travel Mat, 1.5 mm and foldable.
Pilates or sensitive knees: the Comfort Thick Mat, 8 mm and foldable.

How do I clean my mat?

Wipe it after practice with a soft cloth and a mix of water and a little mild soap. Let it air-dry flat, out of direct sunlight. Avoid harsh cleaners and essential oils, which can damage the surface. Each product page has care instructions for that mat.

Why does my new mat smell?

New rubber and foam mats can have a light scent at first. It fades within a few days if you unroll the mat somewhere airy.

How can I contact customer support?

Email support@lavafor.com, call +44 7537 170995 (Monday to Friday, 9:00 to 17:00 UK time) or use our contact form. We aim to reply within 1 working day.

Where are orders shipped from?

Our mats are dispatched from our fulfilment partner's warehouse in China and delivered to addresses in the United Kingdom by tracked post.

How long does delivery take?

Orders are processed within 1 to 2 working days. After dispatch, delivery normally takes 8 to 12 working days, so the total is usually 9 to 14 working days (Monday to Friday, excluding public holidays). If your order has not arrived within 30 days, you can cancel it for a full refund. See our Shipping Policy for details.

Will I pay customs or import charges?

No. Prices include UK VAT, and for orders up to £135 we collect VAT at checkout, so there is nothing extra to pay on delivery.

How can I track my order?

After dispatch you will receive a shipping confirmation email with a tracking number and link. Tracking may take 24 to 48 hours to become active.

Can I change or cancel my order?

Yes. Contact us as soon as possible. If your order has not been dispatched, we will cancel it and refund you in full. If it has already been dispatched, you can still cancel under your 14-day right to cancel and return it once it arrives.

What is the return period?

You can return items for any reason within 30 days of delivery. This includes your legal 14-day right to cancel.

Are returns free?

If you change your mind, you pay the cost of sending the item back. Returns of faulty, damaged or incorrect items are free.

Where do I send my return?

Contact us before returning anything. We will email you the returns address and instructions. Do not send items to our registered business address or to any address printed on the parcel.

What if my product is faulty, damaged or incorrect?

Email support@lavafor.com with your order number, a description of the problem and clear photos or a video. Your rights under the Consumer Rights Act 2015 are explained in our Return and Refund Policy.

When will I receive my refund?

We refund you within 14 days of receiving the item back, or of you showing us proof that you sent it, whichever is sooner. We usually process approved refunds within 1 working day. Your bank may take up to 5 working days to show the money.

Do your mats contain latex?

Mats with a natural rubber base contain natural latex. Each product page says whether the mat contains latex. Our Cork Mat and Comfort Thick Mat are latex-free.

Which payment methods do you accept?

The payment methods available for your order are shown at checkout. They may include major debit and credit cards, Apple Pay, Google Pay and PayPal. See our Payment and Billing Policy.