Shipping Policy

Last updated: 26 October 2026

1. Where we deliver

We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). Orders to other countries will be cancelled and refunded in full.

2. Where orders are shipped from

Orders are dispatched from our fulfilment partner's warehouse in China.

3. Processing and delivery times

Processing: 1 to 2 working days
Delivery after dispatch: 8 to 12 working days
Estimated total: 9 to 14 working days
Order cut-off: 17:00 UK time. Orders after the cut-off, at weekends or on public holidays are processed the next working day.

Working days are Monday to Friday, excluding UK public holidays. Delivery times are estimates. Unless we agree otherwise, we will deliver within 30 days of your order. If we do not, you may cancel and receive a full refund.

4. Delivery costs

Standard tracked delivery: free. Any other delivery option and its price will be shown at checkout before you pay.

5. Carrier

Orders travel by tracked international post and are delivered in the UK by a local delivery partner. We may use another reliable carrier depending on availability.

6. Order confirmation and tracking

You will receive an order confirmation email after ordering, and a shipping confirmation email with a tracking number once your order is dispatched. Tracking can take 24 to 48 hours to activate. You can follow your parcel at any time using the tracking link in that email.

7. Delays

Delivery can occasionally be delayed by weather, public holidays, carrier disruption, customs checks or other events outside our control. Contact us if:

tracking is not active 48 hours after dispatch;
your order has not arrived 12 working days after dispatch; or
your order has not arrived 14 working days after processing began.

8. Delivery address

Please check your address carefully. Contact us within 24 hours of ordering if it needs correcting. If a parcel is returned to us because the address was incomplete or incorrect, we may ask you to pay the cost of sending it again. You will never pay extra where a delivery problem was caused by us or our carrier.

9. Undelivered or refused parcels

Please contact us before refusing a delivery. If a parcel is returned to us, we will offer to send it again or refund you.

10. Delivered but missing

If tracking shows your parcel as delivered but you cannot find it, please check with neighbours and any safe place, and review any delivery photo. If it is still missing, contact us with your order number and we will investigate with the carrier.

11. Lost or damaged parcels

Goods remain our responsibility until they are delivered to you. If a parcel is lost, we will send a replacement or refund you. If it arrives damaged, email support@lavafor.com with your order number and photos of the packaging, label and product. Please keep the item and packaging until we confirm.

12. Taxes and import charges

All prices include UK VAT. For orders with a total value of up to £135, we collect UK VAT at checkout, so there are no customs duties, import VAT or handling fees to pay on delivery.